Policies and Procedures

Please observe the following policies as a Member or Guest of the YMCA of Middletown. Please contact or visit the branch near you if you have any questions or would like a printed copy of any of these policies.

Member Sign-In:

Each Member is issued a permanent key tag.  Please swipe your key tag upon each visit. Use of a key tag by anyone other than the Member to whom it belongs is strictly prohibited.

Replacing Key Tags:

There is a $10 charge to replace a lost key tag.

Non-Sufficient Funds Fee:

There is a $25 charge for all returned checks and bank drafts.

Membership Payments:

All Memberships are pro-rated for the month you sign up. Annual Members are expected to pay the pro-rated fee plus the first year fee upon registration. Monthly draft Members are expected to pay the pro-rated fee and the enrollment fee when signing up.

Membership Refund Policy:

Membership dues are non-refundable/nontransferable. Unused Annual Membership can be refunded within 30 days of purchase. A written, 30-day notice is required when cancelling a monthly draft.

Program Refunds:

CANCELLED CLASSES – In cases where classes are cancelled by the YMCA, due to inclement weather or other circumstances, all attempts will be made to make up those classes during the week following the end of the current session. If the Y is unable to offer a make-up date, we will issue an appropriate credit or refund. Please note that such refunds or credits take at least two weeks to process.

SWITCHING CLASSES—When space is available, a $5 fee will be charged to switch a class once the session has started. Switching is only possible before or during the first 2 weeks of each session.

MISSED CLASSES – Class attendance is the responsibility of each YMCA participant. There are NO refunds, credits or make-ups available for classes missed for personal reasons.

WITHDRAWAL FROM CLASSES—There are no refunds. Credits will only be issued when withdrawal from class(es) is due to a medical reason. A doctor’s note must be provided including the dates of absence.

Physical Exams:

Before beginning any exercise at the YMCA, we require that you complete a Physical Activity Readiness Questionnaire (PAR-Q). Your response to the questions on this form may require you to obtain a signed doctor’s note before you begin exercise at the Y. The YMCA recommends that all individuals consult their physician prior to beginning any new physical activity.

Freeze Policy:

Memberships may be ‘frozen’ for a minimum of one month and a maximum of three months per year. There is a $10 monthly charge to freeze a Membership; all requests must be made in writing at least two weeks prior to the desired freeze date. Annual Memberships must pay the required freeze fee when the request is made. There is no charge for freezing a membership due to medical reasons. A doctor’s note must be provided in the event of a medical freeze. A doctor’s note must also be provided when unfreezing the membership to verify you are able to resume physical activity.

Insurance Coverage:

The YMCA of Middletown does not provide insurance for injuries sustained during YMCA activities. Members use YMCA facilities and participate in Y programs and at their own risk.

Cell Phone Policy:

Our YMCA has instituted a cell phone policy for the protection of each Member’s privacy and safety as well as to maintain a peaceful environment for all to enjoy. Cell phone use is prohibited in all Wellness Centers, fitness and program areas and all locker rooms. Common social areas such as hallways and lounges may be used for conversations. We appreciate your adherence to this policy on behalf of your fellow Members.

Lockers:

All lockers available at the YMCA are for Members’ use only. Please note that these are Day Lockers; you are required to use your own personal lock and remove it at the end of your visit. We strongly advise that Members do not bring valuables to the Y, and that all belongings be secured in a locked locker at all times. The YMCA is not responsible for lost or stolen property. Any locks left overnight will be removed and discarded.

Lost and Found Policy:

Any items that were lost and then found, which resemble clothing of any kind, swimwear, footwear, hats, locker room/shower items, or fitness accessories, will be stored temporarily at the Y. If the items are not claimed by Friday of every week, we have no choice but to discard them. If the item lost is jewelry or has any significant value, it will be held in a secured location for three months.

Parking:

Parking is free to all YMCA Members. Please visit the specific page on this site for the branch you plan to visit to find parking locations and related information. Regardless of which Y facility you visit, we thank you for respecting our valued neighbors.

Youth Supervision:

The safety and comfort of your child is our first priority. When your child is enrolled in a YMCA class or program, you can be assured that the instructor is a trained individual with experience working with children. We require that parents directly pick up and drop off their child at the program and provide adult supervision to and from locker rooms. No child under the age of 13 should be left unattended.

Inclement Weather:

All class cancellations and building closings/delays due to weather or other emergencies will be posted on our branch Facebook pages as well as on our free app. You can download the app by searching ‘YMCA of Middletown’ in the app store and following the directions. Be sure to set up your preferences and select your branch once you open the app. We will also make every effort to broadcast such notices on the following radio stations whenever possible: WALL (1340 AM), WRRV (92.7 FM) and Thunder 102 (102.1 FM). Please understand that there might be an unexpected occasion that will require us to cancel or close without advance notice. Credits will be issued if the YMCA cancels a class.

CODE OF CONDUCT:

The YMCA of Middletown is committed to providing a safe and welcoming environment for all of our Members and guests. To ensure the safety and comfort of all who visit the Y, we ask individuals to act appropriately at all times while they are in our facility or while they are participating in YMCA programs. We expect persons using the YMCA to behave in a mature and responsible way and to respect the rights and dignity of others. Our Code of Conduct does not permit language or action that can hurt or frighten another person or falls below a generally accepted standard of conduct. Specifically this includes:

  • Angry or vulgar language including swearing, name-calling and shouting.
  • Physical contact with another person in any angry or threatening way.
  • Any demonstration of sexual activity or sexual contact with another person.
  • Harassment or intimidation by: words, gestures, body language or any other menacing behavior.
  • Behavior which intends to or results in the theft or destruction of property.
  • Carrying or concealing any weapons or devices which may be used as weapons.
  • The sale, possession, distribution, or use of any illegal substance –or alcohol–by an individual on YMCA property is prohibited and will constitute grounds for immediate termination and possible prosecution.
  • Read and follow the specific rules and requirements of any room or section of the facility (Pool, Wellness Center, Kids Cave, Child Watch, locker rooms, etc).
  • Use of steam or sauna facilities is restricted to Members 18 years and older.

Please report any inappropriate or suspicious behavior immediately to a nearby Staff person or to our Welcome Center. YMCA Staff are trained and expected to respond to any reported violation of our Code of Conduct. The YMCA Management will investigate all reported violations, which may result in suspension or termination of YMCA Membership or privileges.

The YMCA conducts regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation, and remove visitation access.

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