YMCA - Policies & Procedures

Policies and Procedures

Lost and Found Policy

The YMCA of Middletown will adhere to the following "Lost and Found" Policy. Any items that were lost and then found, which resemble clothing of any kind, footwear, hats, swimwear, locker room/shower items, or fitness accessories, will be stored in a plastic bin in the Membership Office. Please see a Membership Associate at the
Welcome Center in regards to claiming your lost item. If the items are not claimed by Friday of every week, we have no other alternative but to discard them. If the item lost is jewelry or has any significant value, it will be held in a secured location for three months. Please contact Debbie Fitzsimmons at ext. 224, or you may visit her in her
office to claim your items.

Membership Procedures

Each member will receive a permanent swipe key tag. To assure that only members are using the facility, please swipe your key tag upon each visit.

Code of Conduct

The YMCA of Middletown is committed to providing a safe and welcoming environment for all members, staff, volunteers and program participants.

Members, staff and volunteers are expected to act appropriately at all times while using the YMCA of Middletown facilities and programs. All staff, members and volunteers are
expected to behave in a mature and responsible manner in accordance with all applicable laws, regulations, policies and procedures of the YMCA.

Failure to comply with these expectations as defined in this code of conduct will lead to disciplinary action, up to and including discharge and/or termination of membership.

It would be impossible for the YMCA to outline every "do" and "don’t" but rather, the policies represented here are intended to cover general requirements that are essential for the YMCA’s operation.

Refund Policy

Membership dues are non-refundable/nontransferable. Program refunds will be made only if the YMCA of Middletown cancels a class. Unused annual membership will be refunded with 30 days written notice.

Freeze Policy

Membership may be frozen for a minimum of one month and a maximum of three months per year. There is a $10 monthly charge to freeze your membership; all requests must be made in writing at least two weeks prior to desired freeze date.
Annual Memberships must pay freeze fee when the request is made to freeze the membership.

Health Insurance

The YMCA of Middletown does not provide accident insurance for injuries sustained during YMCA activities. Members participate in programs and use the facility at their own risk.

Cell Phone Policy

Our facility has instituted a cell phone policy for all program areas and locker rooms.
Cell phone use will be prohibited in the following areas:
Wellness Center, Base Camp, gymnasium, pool,multi-purpose room, game room, locker rooms, and any other program and free weight areas.

Areas such as hallways, may be used for conversations. This policy has been adopted for the privacy and safety of our members.

Restricting cell use in YMCA’s and health clubs is part of a growing trend across the country.
Thank you for your cooperation.

Lockers

We strongly advise that members not bring valuables to the Y, and that all belongings be secured in a locked locker at all times. Day lockers are available for members’ use. Please bring your own lock.

The YMCA of Middletown is not responsible for lost or stolen property. Any locks left overnight will be removed.

Volunteerism

It takes only a few hours each week to make a difference in the lives of others:
• Help a person learn how to swim
• Coach a child in sports
• Serve on a committee
• Assist in a fund raising event
• Use your painting, office or maintenance skills

There’s much to be done, and we’d love to fit you into a unique spot at the YMCA of Middletown. The opportunity is here and we look forward to hearing from you.
Please contact Shavon Stallings, Human Resources Director, at ext. 229.

Parking

Parking is free to all YMCA members. There are two adjoining lots at the YMCA entrance available for your use. The third lot (on Prospect Street) is just a few steps to the right of the front entrance. Entrance to the Prospect Street lot is easy and the lot is well illuminated. In the interest of being good neighbors, please do not park in the Elks or Temple parking lots; as this causes them considerable inconvenience. Thank you for your cooperation.

Youth Supervision

The safety and comfort of your child is our first
priority. When your
child is enrolled in a YMCA class or program, you can be assured that the instructor is a trained individual with experience working with children. We require that parents pick up and drop off their child to the program and provide adult supervision to and from
locker rooms. No child under the age of 10 should be left unattended.

Physical Exams

The YMCA recommends that all individuals consult their physician prior to beginning any new physical activity.

Credit Policy

Class attendance is the responsibility of the participant. Credits or make-ups will not be issued because a participant has missed class. If we need to cancel a program due to lack of enrollment, we will issue either a credit or refund. Refunds take at least two weeks to process.

Inclement Weather Policy

All class cancellations and building closings (due to weather or emergency) will be broadcast on WALL (1340 AM) and WRRV (92.7 FM) whenever possible. Please understand that there might be an unexpected occasion that will require us to cancel or close without notice. Credits will be issued if the YMCA cancels a class.

Schedules, Fees and Classes

These are all subject to change due to holidays, seasonal needs, lack of enrollment, facility usage or other factors. All memberships are pro-rated for the month you sign up. Annual members are expected to pay the pro-rated fee plus the first year fee when signing up. Monthly draft members are expected to pay the pro-rated and the first month fee when signing up.